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ACPA’s 2023 Team Coordinator Retreat is now available in our Online Learning Library as an on-demand learning activity. Click here!

ACPA hosted its 2023 Team Coordinator Retreat on November 9, 2023. The retreat provided opportunities for team coordinators to learn, collaborate, and discuss topics centered on care coordination. Team coordinators and other healthcare professionals from all disciplines and experience levels were invited to join this event.

Course Description: The Team Coordinator Retreat is a live virtual learning activity offered by the American Cleft Palate Craniofacial Association. This activity will include complex care coordination presentations, short talks on various topics relevant to team coordinators, and an EMR idea share, which will include a presentation on EPIC tips and tricks and an open forum for attendees to share their EMR experiences and questions. This interactive activity will provide learners with additional knowledge to enhance their abilities as team coordinators. Learners will have the opportunity to participate in Q&A sessions with presenters and in live chat discussions with colleagues across the country.

Schedule (all times are listed in Eastern Time Zone)

1:00 – 1:05 PM ET


1:05 – 2:35 PM ET

Complex Care Coordination Presentations

1:05 – 1:20 – Case Study: Palate Expansion for Patient with Special Needs presented by Kristine Miu, MSN, RN, University of Illinois, Chicago

1:20 – 1:35 – Complex Case Management: An Adult Case Study presented by Sarah Sogan, M.A., CCC-SLP, Rocky Mountain Hospital for Children

1:35 – 1:50 – Complex Care Coordination for the Patient with Velopharyngeal Dysfunction presented by Melisande J. Ploutz, CPNP, CLC, University of Rochester Medical Center

1:50 – 1:59 – Q&A for the 3 previous presentations

1:59 – 2:14 – Comprehensive Diagnosis and Treatment of a Patient with Sequelae of an Incomplete Palate Cleft, a Class II Squeletal Discrepancy, Hemimandibular Elongation and OSA: A Case Presentation presented by Maria Martinez, DDS, Pontificia Universidad Javeriana

2:14 – 2:29 – A Quintessential Interdisciplinary CLP Case Involving Otolaryngology, Oral Maxillofacial Surgery, Pediatric Medicine, Orthodontics, Plastic Surgery, SLP, and Prosthodontics: It Takes a Team presented by Mark J. Bentele, DDS, MS, Children’s Hospital Colorado

2:29 – 2:35 – Q&A for the 2 previous presentations

2:35 – 2:45 PM ET

Quick Break

2:45 – 4:00 PM ET

10-minute Short Talks

2:45 – 2:55 – Tips for Planning a Cleft Awareness Community Event presented by Sharon Vargas, BSN, RN, CPN, Children’s Hospital of Orange County

2:55 – 3:05 – Cleft Affected Puppies Bring Joy and Connection to Patient and Family Camp Day presented by Melisande J. Ploutz, CPNP, CLC, University of Rochester Medical Center

3:05 – 3:15 – The Importance of the Nursing Assessment and Intervention on Team Day presented by Helen Lau, MS, RN, CPNP, UCSF Benioff Children’s Hospital Oakland, and Carole Reilly, BSN, RN, UCSF Benioff Children’s Hospital Oakland

3:15 – 3:23 – Q&A for the 3 previous presentations

3:23 – 3:33 – Coordinating a Non-Traditional Team presented by Lexi Stauffer, BA, Lancaster Cleft Palate Clinic

3:33 – 3:43 – Jaw Agreements: A Checklist for Patients Preparing for Jaw Surgery presented by Kristine Miu, MSN, RN, University of Illinois, Chicago

3:43 – 3:53 – The Genetic Sequence of Cleft Lip and Palate in Terms of Future Reproductive Plans and Orthodontic Diagnosis presented by Yousef Nasrawi, BDS, MFD (RCSI), MFDS (RCSPG), MS (Orthodontics), JB (Ortho), Boston University, and Maram Ahmed, BDS, MSD, Case Western Reserve University

3:53 – 4:00 Q&A for the 3 previous presentations

4:00 – 4:30 PM ET

EMR Idea Share

4:00 – 4:15 – EPIC Tips and Tricks presented by Amanda Payne, NP, Maine Medical Center

4:15 – 4:30 – Q&A / Open forum for attendees to offer their best tip and/or trick

4:30 – 4:35 PM ET

Closing Remarks

Learning Objectives

At the completion of this activity, learners will be able to:

-Describe at least one complex care presentation.

-Discuss at least one short talk.

-Name at least two EPIC tips and/or tricks.


Desired Learning Outcomes

At the completion of this activity, learners will be able to:

-Self-assess a gain in knowledge related to team coordination in the care of patients with cleft and/or craniofacial conditions.

-Self-assess that they will be able to apply knowledge gained to their team coordination which they anticipate will improve patient outcomes.


Intended Learners

All healthcare professionals caring for people with cleft and craniofacial conditions, particularly in the team coordinator role, to include but not limited to:


-Dental Professionals

-Speech Language Pathologists


-Nurses (Registered Nurses, Advanced Practice Nurses, LPNs)


-Social Workers

-Physician Assistants


Accredited Continuing Education


The American Cleft Palate Craniofacial Association is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.


The American Cleft Palate Craniofacial Association designates this live and enduring activity for a maximum of 3.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.



The American Cleft Palate Craniofacial Association is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.



This educational activity is offered for 3.25 Nursing Continuing Professional Development (NCPD) contact hours.


In order to receive contact hours, learners must:

  • Attend 80% or more of the retreat.
  • Complete and submit an evaluation form


Live activity – November 9, 2023, 1:00 – 4:35 pm ET

Evaluation submission deadline: Tuesday, December 12, 2023




Commercial Support: None


No Financial or Non-financial Relationships Declared


Planning Committee Members:

Serena Kassam, DMD

Judy Marciel, MSN, RN, CPNP-PC, PCNS, CWCN, APN (Nurse Planner)

Dianna Metzler, BS

Kristine Miu, MSN, RN

Amanda Payne, FNP-C

Caitlyn Reinauer, BS



Maram Ahmed, BDS, MSD

Mark J. Bentele, DDS, MS

Helen Lau, RN, CPNP

Maria Martinez, DDS

Kristine Miu, RN, MSN

Yousef Nasrawi, BDS, MFD (RCSI), MFDS (RCSPG), MS (Orthodontics), JB (Ortho)

Melisande Ploutz, CPNP, CLC

Carole A. Reilly, BSN, RN

Sarah Sogan, M.A. CCC-SLP

Lexi Stauffer, BA

Sharon Vargas, RN, BSN, CPN


Frequently Asked Questions

How much does it cost to register for the Team Coordinator Retreat?

Registration is free for ACPA members and is $75 for nonmembers.

I'm not able to attend the event. Will there be a recording available?

If you register now, it is for the live event. We will be recording the event and the recording will be offered as an enduring activity at a later date (TBD). The on-demand activity will require a separate registration. Announcements will go out when the retreat is available on-demand in ACPA’s Online Learning Library.

Will I be able to earn CE by attending the retreat?

Yes, we will be offering accredited continuing education credits for this live event.

Can I ask questions of the presenters during the retreat?

Yes! You will be able to submit your questions and/or comments through the Q&A or chat feature at any time. Presenters can reply to your questions during specified Q&A times listed on the schedule.

How do I join the Team Coordinator Retreat live?

Upon registering, you should receive a registration confirmation email. Within that confirmation email, you will find the link and passcode to join us live.

You will also receive an email from ACPA staff the day before the retreat as a reminder and this email will also include the link and passcode.

Please do not share the link and passcode. Only registered attendees will be admitted to the Team Coordinator Retreat.

Please contact education@acpacares.org for additional questions about the retreat.

Support ACPA

ACPA supports, educates and encourages families at critical points in their cleft and craniofacial journeys. Your gift supports ACPA as we create a world where individuals with cleft and craniofacial conditions thrive.